jordan pulse -

The Ministry of Industry, Trade and Supply handled 1,100 consumer-related complaints during the first 10 months of this year, resolving and closing 913 of them—83% of the total—while issuing 27 violations under the Consumer Protection Law.

Ministry spokesperson Yanal Barmawi said the Consumer Protection Directorate reviewed and addressed all received complaints, most of which were resolved through direct communication with sellers or service providers, noting high compliance levels driven by awareness of the law’s penalties and the importance of consumer rights.

He added that complaints varied in type and value but were treated equally, as the law aims to protect consumers regardless of the product’s price or category.

The services sector ranked first with 285 complaints (26%), followed by electrical goods with 265 (24%), vehicles with 166 (15%), and e-commerce with 153 (14%), while other sectors such as clothing, kitchens, and furniture accounted for 21% of the total.