jordan pulse -

Amman, 21 October 2024 – Zain Jordan has been awarded the Best FTTH Service Innovation in Emerging Markets by the South Asia – Middle East – North Africa Telecommunications Council (SAMENA) during the Leadership Excellence Awards (LEAD) ceremony held in Dubai, UAE.

The company earned this recognition for its outstanding home broadband and fibre-optic internet services, showcasing its continuous efforts to provide comprehensive internet and communication solutions that meet customer expectations. The award ceremony was attended by top executives and key figures from major telecom companies and regulatory bodies across South Asia, the Middle East, and North Africa.

Zain Jordan expressed that the award is a testament to its commitment to consistently upgrading its infrastructure and services, enhancing network quality, and delivering the fastest and most advanced internet services in the kingdom. This achievement further solidifies Jordan's position as a regional hub for digital innovation and strengthens the company's leadership in the local telecom market.

Recently, Zain introduced its Premium Broadband solutions, setting a new standard for excellence in broadband services during the Ultra-Broadband Forum. This groundbreaking solution reshapes Zain's strategy of integrating fixed and mobile services, supporting regional growth and improving home broadband services throughout the Middle East.

The company has also adopted advanced technology to tackle key challenges in broadband expansion, such as low Quality of Experience (QoE). Zain launched Premium Broadband 2.0, which enables real-time user experience monitoring and smart data analysis powered by an advanced coordination system. This innovation has allowed Zain to detect network issues more efficiently, reducing the need for home visits and enhancing overall customer satisfaction. Since implementing these solutions, Zain has seen an increase in successful data transfers and improvements in resolving technical issues.