jordan pulse -

Orange Jordan has announced the renewal of its global COPC certification for the seventh consecutive year in 2026. This achievement recognizes the company's commitment to the highest standards of quality and operational excellence in delivering its services, placing it among an elite group of major global companies holding this prestigious certification.
​The certification is awarded to organizations that achieve outstanding levels in managing customer operations and experience, reflecting the company's ongoing success in maintaining and enhancing operational efficiency. This step solidifies Orange Jordan's position as a leading and responsible digital provider in the Kingdom, dedicated to offering an integrated experience that meets customer needs across all touchpoints.
​Key Frameworks of the Achievement
​Commitment to Excellence: Orange Jordan stated that this milestone embodies its dedication to continuous improvement, ensuring a seamless and reliable customer experience that aligns with international standards.
​Customer-Centric Strategy: Customer satisfaction serves as the core of the company's success and the primary driver of its strategy, focusing on building long-term relationships and anticipating future needs.
​Supporting Digital Transformation: Maintaining this global certification for seven consecutive years highlights the company's pivotal role in supporting digital transformation in Jordan and boosting the national innovation ecosystem.
​About the COPC Certification
​The COPC certification is classified among the most prominent global standards for measuring the performance of customer experience operations. It serves as an international benchmark for evaluating quality, efficiency, and customer satisfaction. The international body is a leading global authority specialized in setting quality standards for customer service centers and evaluating corporate performance to award accredited certifications.