jordan pulse -

Amman, Jordan – Gulf Insurance Group – Jordan (GIG Jordan), in partnership with Alawneh Pay, has launched an integrated motor accident claims payout model, allowing customers to receive compensation through cash or digital channels via a unified experience designed for speed, flexibility, and ease of access.
The new framework gives policyholders the choice to collect their payouts either digitally through an e-wallet or in cash across Alawneh Exchange’s network of 51 branches throughout the Kingdom, utilizing secure channels provided by Alawneh Pay.
The payout process begins after verification and electronic approval are completed. Customers receive a text message containing the necessary details to finalize the transaction through their selected method, eliminating traditional paper-based procedures.
This launch forms part of GIG Jordan's broader digital transformation strategy aimed at enhancing the customer experience and accelerating transaction processing—from claim approval through to final payout—while improving tracking capabilities and operational efficiency.
The model also streamlines the claims settlement cycle and strengthens integration between the insurer, its partners, and service providers by reducing manual procedures and providing a secure electronic workflow.
Dr. Ali Al-Wazani, CEO of Gulf Insurance Group – Jordan, stated:
"This partnership represents an important milestone in our company's digital transformation journey. Through this initiative, we aim to elevate our customers' experience and offer simpler, faster, and more flexible payment solutions tailored to their needs, whether through cash pick-up or digital channels. This model also enhances the operational efficiency of our auto claims payouts and reinforces integration with our partners and service providers."
Mr. Mohammad Breeni, CEO of Alawneh Pay, commented:
"This project is a practical example of integration between the insurance sector and financial technology. Alawneh Pay developed a secure, integrated channel linking GIG Jordan's claim approvals directly with the customer's preferred payout method. Leveraging Alawneh Exchange's network of 51 branches across the Kingdom, customers can receive cash payouts locally or opt for digital collection via e-wallets. Our goal is to deliver customer entitlements quickly, securely, and with minimal friction while providing a traceable and scalable experience for the future."
This launch reflects a shared vision between Gulf Insurance Group – Jordan and Alawneh Pay to leverage technology in advancing insurance and financial services, delivering interconnected solutions that meet evolving customer needs.