jordan pulse -
Amman, 7 January 2024: During 2023, Zain Jordan presented a series of distinguished offers and services through its network and digital platforms, through which it focused on providing an integrated digital experience for its subscribers and customers who are accustomed to excellence and keeping pace with the latest technologies, confirming its commitment to continue its leadership in the Jordanian ICT sector, and to support the digital transformation process in the Kingdom.
During 2023, Zain continued to invest in its network and introduce the latest technologies to the Kingdom, as part of its commitment to developing the telecommunications infrastructure and digital system in the Kingdom, as it recently announced the launch of the 5G network, and launched the service commercially to its customers and subscribers through a package of exclusive and distinctive offers starting from 22 dinars with a speed of 200 Mbps up to unlimited speeds, while allowing subscribers to choose the appropriate device from the latest devices working with advanced Wi-Fi 6 technology, which is the latest Wireless Internet technologies, whether router or mobile router (MiFi)
Zain also provided exclusively and for the first time in Jordan through the fifth generation technology the wireless access service for home internet users, through an external receiver characterized by high efficiency, as it allows the user to experience using fixed and high-speed internet without interruption, and Zain has covered a large number of areas in the Kingdom with the latest fifth generation networks, especially vital and centralized ones, to ensure the best experience ever for its customers, while the company will continue to work to expand the coverage of the service to include areas new in the coming stages and by 2024.
During 2023, Zain also launched, as the first telecommunications company in the Kingdom, the new generation of fiber optic technology, which is fiber-to-room technology, and provided its customers through this modern technology with the best home internet solutions with fixed and super speeds of up to 2000 Mbps, as this service also supports Wi-Fi 6 technology, ensuring coverage throughout the house and large spaces with multiple rooms and floors, by extending fiber fiber to each A room inside the house. To enable subscribers to enjoy unparalleled and uninterrupted internet service throughout the home, Zain has launched this service through a special offer available at a speed of 2000 Mbps.
Zain continued its expansion plans to cover all parts of the Kingdom with fiber optic technology, as it was the first telecommunications company in the Kingdom,to cover a number of camps in different governorates in 2023, including Al-Baqa’a camp in Balqa Governorate, Gaza Wassouf camps in Jerash Governorate, Al-Awda and Azmi Al-Mufti camps in Irbid Governorate, and Al-Talbiya camp in the capital, Amman, bringing the spread of fixed internet service among families in the camps to 75,000 families, covering 77% of the total area of the camps.
Throughout the year, Zain offered its subscribers a series of special offers through its digital platforms and channels, most notably its online store (Zain eShop), through which it launched a series of exclusive offers throughout the year on the devices available through the store with the possibility of installments through credit cards belonging to a number of banks in the Kingdom, and also granted its subscribers special discounts on its online store through promotional codes with varying discount rates, and allowed its postpaid subscribers to benefit from the available device discount. On their subscriptions through vouchers through its online store so that the subscriber can shop and choose one or more products through the Zain online store with the full discount value, and it also provided its subscribers through its smart phone application (Zain Jo App) special prizes and rewards through the “Wheel of Fortune” competition, in recognition of the loyalty of its subscribers and to motivate them to use the application to carry out all their operations and control their lines and subscriptions with ease and speed, such as adding and canceling services, paying bills and recharging lines, with special discounts at the best price.
Zain continued to provide modern and distinctive services to its subscribers and customers in its all-new showrooms that reopened in 2023, through which it changed the traditional concept of customer service and moved it to a new stage of exceptional services in an integrated digital experience, while launching the Apple Pay payment service on all its digital platforms, to allow its customers who hold Apple devices to pay their bills, recharge their lines and buy products safely, easily and quickly, as part of the company’s keenness to provide the latest technologies through Providing the best electronic payment solutions through its digital platforms.